NEED to get a hold of us –
LUCID OPTICS is a small but growing company that highly values our family and sanity time away from the office. We are typically available anytime between 8a.m. & 5p.m. Mountain Standard time.
If we don’t answer your call immediately please leave us a message,
(No message, we will not be calling you back.)
We will get back with you as soon as possible. One of the most effective methods of reaching us is via e-mail. However, we do answer every single one of our messages personally and as soon as possible, in the order in which they were received.
307-463-2633 or firstname.lastname@example.org
307-463-2633 x 303 or email@example.com
DLR Inquiries & Supplier Relations
307-463-2633 x 302 or firstname.lastname@example.org
Looking for Warranty information –
LUCID OPTICS takes quality control and customer service VERY seriously. We do not see a lot of issues with our products, but things happen. From time to time we need to address an issue. In this process, we will do everything possible to make the situation right and fair for all involved. Our customers are our top priority.
Our LIMITED LIFETIME WARRANTY is a guarantee that LUCID OPTICS branded items will be free from manufacturer defects and will hold up to normal wear and tear. Please note that this is not a license to abuse our products and then ask for a refund. Also, please be sure that ALL other potential sources of any issue are explored before making a warranty claim. This simply saves everyone time and effort.
Bottom line, if there is truly a problem with the item, LUCID OPTICS will make every effort to make the situation right. As for the non-LUCID OPTICS branded items we may carry, they will be subject to the original manufacturer’s warranty.
ALL warranty issues need to be handled by LUCID OPTICS directly with the
customer. Please don’t take a LUCID OPTICS item back to the dealer to resolve, as they will have very limited resources and abilities to assist you in getting the issue resolved. Please bring the issue to our attention directly.
If you experience an issue with one of the LUCID OPTICS items please let us know. Often emailing us at email@example.com is the best first step.
Typically, we are available anytime between 8a.m. & 5p.m. Mountain Standard Time.
NOTICE: We understand if warranty service is what you need, you are already frustrated. We are attempting to help you as best we can. Please remember to be nice.